Digital Subscriptions

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  1. How can I share feedback with you about the “Discovery Girls” App?

    Please e-mail us at support@discoverygirls.com or contact us with your comments, insights, and suggested improvements. While we can't respond to every e-mail, we will be reading every comment and doing our best to address any concerns and ideas you ...

    04/22/2016 - 18:32

  2. My App keeps "crashing"

    If you have not yet downloaded the “Discovery Girls” app from the iTunes store, please do so. This is a free app available at in the the iTunes store. Unfortunately, some users have experienced problems with the app crashing. If this happens, you should ...

    04/22/2016 - 18:32

  3. How do I delete an issue?

    In your Library list, you'll see a button to the right of each issue that says Archive. Tap this button, and you will delete the issue from active storage on your device. At any time, You can always re-download those issues again later at no charge. ...

    04/22/2016 - 18:32

  4. What is your privacy policy?

    You can find our privacy policy here. Digital Subscriptions ...

    04/22/2016 - 18:32

  5. My issue is stuck at the "Processing" stage—what do I do?

    This happens occasionally when the iPad interrupts the processing of the issue. Typically restarting the app will resolve the issue. If not, you can always delete and re-install the app. You will never have to pay again for something you've already ...

    04/22/2016 - 18:32

  6. I don't see all the issues I've purchased.

    First, make sure you're signed in to the same account you purchased the issues with. If so, hit the "Missing Issues?" button on the upper right-hand corner of the Library tab. If this does not solve the problem, please  contact us. Digital ...

    04/22/2016 - 18:32

  7. Can I transfer my subscription to another device?

    You may access your purchased issues or subscription on all iOS devices: iPad, iPhone, iPod Touch running the “Discovery Girls” app if you're signed in with the same iTunes account. Just download the app, make sure you are signed into the same iTunes ...

    04/22/2016 - 18:32

  8. How do I buy more single copy issues?

    Press and hold your finger on the screen to bring up the "Store" button. Tap this to to access the in-app store, where you can subscribe to the magazine and buy single issues. Tap the price, confirm your purchase, and the issue will appear in ...

    04/22/2016 - 18:32

  9. How do I access new issues on my subscription?

    If you purchase a subscription through “Discovery Girls”, and are using the Apple iOS5 operating system, new issues will download automatically in the Apple Newsstand folder. You will be notified when a new issue is available. If you are on the older ...

    04/22/2016 - 18:32

  10. How do I cancel my subscription or get a refund?

    To cancel your subscription or get a refund please contact us. We can only issue refunds on iPad subscriptions purchased directly through “Discovery Girls”, not through Apple iTunes. Digital Subscriptions ...

    04/22/2016 - 18:32

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